FAQ

Matrix

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General

How do I reach you?

You can reach us at support@piercebody.com. Our team will get back to you as soon as possible.

I have Forgotten my Password. / How to retrieve my password?

On the Log In page, click the 'Forgot your password?' link located below the email and password fields. Enter your registered email address, and you will receive an email with instructions to reset your password.

Import Taxes and Other Fees

All import taxes, duties, fees or any additional charges incurred after the order has left our office are the sole responsibility of the customer. In the case that a shipment is rejected by customs of the destination country and returned to us, the customer will be responsible for the additional shipping charges.

Where are you Located?

Every stage of our production, from casting to completion, happens in our own factory in the suburbs of Bangkok, Thailand, guaranteeing precision and excellence.

ORDERING

Do you also supply free sample packs?

We don’t have free sample packs, but you can order in small quantities to see our quality for yourself. Our customers trust us, and we’re sure you’ll love our products too!

Do you send tunnels, plugs and earrings in pairs?

Our products are sent as single items. You only receive a pair when this is explicitly stated in the item description, e.g.: "Sold as a pair".

How can I place an order?

You can place an order through our website at www.piercebody.com, or if you prefer, you can also place an order by emailing us at support@piercebody.com. We’re here to assist you!

How do I Get Quantity Discount?

You’ll receive automatic quantity discounts when ordering the same style and color, except for gold products.

Is there a minimum order amount or minimum order value?

Our minimum order Value is $100 USD

PAYMENT

Can I pay cash on delivery?

We understand that cash on delivery is a convenient option, but unfortunately, we don’t offer this at the moment. However, you can make payments offline via Bank transfer once you place your order. Please contact us for bank details if you choose this payment method.

Do you accept all types of payment? Can I get the payment instructions?

We accept the following:

Online (Instant & Automatic) Payments:

- Pay Pal

- 2checkout (credit/debit cards)

Offline Payments:

- Bank Transfers

- Western Union

If you select 1 of the offline payment methods (Bank-TT, Western-Union) the payment instructions will be sent to your email when you complete your checkout on our website

SHIPPING and RETURNS

How many days it will take to receive my order?

It takes 3-7 business days, from the time of a cleared payment. We offer an express shipping and a standard shipping

How much will be my shipping cost?

Order Value US ($)	Shipping US ($)
100.00 - 249.99	35
250.00 - 499.99	48
500 and Above	Free Shipping

What is Your Return Policy?

We guarantee defect-free products. If you receive a defective or incorrect item, you can return it within 7 days for store credit.

What are the shipping methods do you offer for delivering products?

We understand how important timely delivery is to you. That's why we use trusted carriers like DHL, FedEx, and UPS to ensure your order arrives safely and promptly.